Reverse Logistics / Repair Operations

Years of Experience: 14

Developed and implemented return processes and procedures for vendor defective products (at multiple organizations)
- Integrated process into ERP for tracking, processing, and planning
- Defined / designated specific items for return tracking; warranty periods, how to determine if the part was still in warranty, and field technical support requirements to obtain RMA's, etc.; as well as process for returning and handling
- Substantially improved reverse cost through improved warranty utilization, as well as increased defective returns as a result of tracking of defectives
Responsible for complete (end to end) reverse logistics process
- Developed and implemented processes for defective material returns (company manufactured as well as vendor supplied)
- Managed return processes for vendor supplied materials (PO's, tracking, receipts, payment management)
- Responsible for sourcing (as well as contract negotiations and contract development) and management of company proprietary product repair vendor/operations at 3rd party repair operation
  - Actively monitored and managed 3rd party repair operation
  - Reduced repaired product cost 29%
  - Reduced repair total lead times by 90%
Managed field service related logistics with aspects of reverse logistics at several organizations
Managed salvage / disaggregation activities